Definitions

For the purposes of these Terms:

• Agreement:Refers to these Terms and Conditions of Service.
• "Party" or "Parties":Refers to the User and Balon AI collectively.
• Balon AI:Refers to the company, its subsidiaries, directors, officers, employees, agents, affiliates, and partners.
• Services:All products, services, software, applications, information, and facilities offered by Balon AI.
• User:Any individual or entity that uses, accesses, or interacts with our Services.
• Content:All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code.

Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not access or use the Service.

Amendments to Terms

Balon AI may amend these Terms at any time. Changes are effective upon posting on our website. Continued use of the Service after any changes constitutes acceptance of the new Terms.

Eligibility

The Service is available only to individuals at least 18 years old. Entities must ensure the individual using the Service has authority to bind the entity to these Terms.

Service Access and Restrictions

Balon AI grants you a non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes, subject to these Terms.

Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose.
• Disrupt the Service or networks connected to the Service.
• Reverse engineer, decompile, or disassemble any portion of the Service.
• Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.

User Conduct

You agree to use the Service in accordance with all applicable laws and regulations. You will not:

• Upload, post, transmit, or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, invasive of privacy, or otherwise objectionable.
• Impersonate any person or entity, including a Balon AI official, or misrepresent your affiliation with a person or entity.

Users are responsible for all actions taken while using the Service, including all content they post or transmit. Users must not misuse the Service by attempting unauthorized access or by disrupting normal operations.

Intellectual Property Rights

• Ownership: All intellectual property rights to the Service, including software, trademarks, and copyrights, are owned by Balon AI or its licensors.
• User Content: By providing Content, you grant Balon AI a worldwide, royalty-free, non-exclusive license to reproduce, modify, adapt, and publish the Content for the purpose of providing and improving the Service.

Data Privacy and Security

• Zero-Knowledge Proof Processing: For information processed through the Balon AI Playground and API, the Service utilizes zero-knowledge proof (ZKP) protocols. This allows for processing and verification without exposing or persisting user data to Balon AI.
• Zero Trust Architecture: The zero-trust security model applies exclusively to all data interactions via the Playground and API, enforcing verification for every access request, without any implicit or privileged trust within infrastructure pertaining to those environments.
• User-Controlled Data Lifecycle: Data processed via the Playground and API is stored only temporarily in user-controlled environments and is immediately and irreversibly deleted upon user deletion or account closure. No backups or persistent copies are retained by Balon AI for such data.
• Other Service Features: For information entered, managed, or processed outside of the Playground and API (such as web dashboard content, support communications, or documentation), Balon AI’s standard data privacy and security protocols apply and may not include ZTA/ZKP protections.

Confidentiality

You agree not to disclose Balon AI’s confidential information to any third party without prior written consent. You will not use or disclose Balon AI’s confidential information except as permitted by these Terms.

Sponsored Credits Confidentiality

Users must maintain strict confidentiality regarding any partner or sponsored usage credits provided by Balon AI. Disclosing or sharing such information without explicit written consent may result in loss of access and legal action.

Disclaimer of Warranty

The Service is provided “AS IS” and “AS AVAILABLE.” Balon AI makes no representations or warranties of any kind, express or implied, regarding the operation of the Service or any information within. To the fullest extent permitted by law, Balon AI disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

In no event will Balon AI be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service
• Conduct or content of any third party via the Service
• Any Content obtained from the Service
• Unauthorized access, use, or alteration of your transmissions or content, regardless of legal theory or notification of possible damages

Indemnification

You agree to defend, indemnify, and hold harmless Balon AI and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including attorneys’ fees) arising from your violation of these Terms or your use of the Service.

Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws principles. Any disputes will be resolved exclusively in the state or federal courts located in Delaware.

Termination

Balon AI reserves the right to suspend or terminate your access to the Service at its sole discretion and without notice if you violate any law or these Terms, or if such action is deemed necessary to protect Balon AI, its users, or third parties.

Entire Agreement

These Terms, together with our Privacy Policy, represent the complete and sole agreement between you and Balon AI regarding your use of the Service and supersede any prior agreements.

Severability

If any provision of these Terms is found invalid or unenforceable, the remainder will stay in full force and effect.